www.phdream is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have under Philippine law — including the Data Privacy Act of 2012 (Republic Act No. 10173).
www.phdream processes all personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations issued by the National Privacy Commission.
You have the right to access, correct, and request deletion of your personal data held by www.phdream. You may also object to certain types of processing and withdraw consent where applicable.
www.phdream does not sell your personal data. We share data only with authorized service partners and where required by PAGCOR regulations or Philippine law.
As a PAGCOR-licensed operator, www.phdream is subject to the Anti-Money Laundering Act (AMLA). KYC data collection is a legal obligation, not optional, and is handled with the strictest security protocols.
All data transmitted between your device and www.phdream is protected by 256-bit SSL encryption — the same standard used by Philippine banks like BPI and BDO. Your information is never sent in plain text.
For privacy-related requests, you may contact the www.phdream data privacy team at any time. We respond to all formal data subject requests within the timeframe required by the NPC.
The data controller responsible for the personal information collected through the www.phdream platform (wwwphdream.app) is the operating entity of www.phdream, a PAGCOR-licensed online gaming platform registered and operating under the laws of the Republic of the Philippines.
As a PAGCOR licensee, www.phdream is subject to the data governance requirements of both the National Privacy Commission (NPC) and PAGCOR. Our designated Data Protection Officer (DPO) may be contacted at the email address provided in Section 14 of this Policy.
www.phdream collects the following categories of personal data from players and platform users:
www.phdream does not collect sensitive personal information such as health data, religious beliefs, or political affiliations. The collection of financial and identity data is required by PAGCOR and AMLA regulations and cannot be waived.
www.phdream collects personal data through the following means:
www.phdream processes your personal data for the following specific purposes:
www.phdream processes your personal data on the following legal bases as recognized by the Data Privacy Act of 2012 and NPC issuances:
www.phdream does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
We share necessary data with third-party service providers that support the operation of www.phdream, including payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification vendors, game software providers, and cloud infrastructure providers. These partners are bound by data processing agreements requiring them to protect your information and use it only for the purpose of providing services to www.phdream.
www.phdream is legally required to share player data with PAGCOR as part of routine regulatory reporting, and with the Anti-Money Laundering Council (AMLC) where suspicious transaction reports or covered transaction reports are triggered under the AMLA. We may also be required to disclose data in response to valid court orders, subpoenas, or requests from law enforcement authorities.
In the event of a merger, acquisition, or transfer of all or a substantial portion of www.phdream's business, personal data held by www.phdream may be transferred to the acquiring entity, subject to applicable data protection requirements and PAGCOR approval.
Some of www.phdream's third-party service partners, including game software providers and cloud infrastructure providers, may process data outside the Philippines. Where such transfers occur, www.phdream ensures that the receiving party provides an adequate level of data protection consistent with the requirements of the Data Privacy Act and any applicable NPC cross-border transfer guidelines. Players in the Philippines should be aware that certain game studios are based in other Asian jurisdictions and may process limited gameplay data on their own servers.
www.phdream retains your personal data for as long as your account remains active and for the period required following account closure by applicable law. Specific retention periods include:
After the applicable retention period expires, personal data is securely deleted or anonymized in accordance with www.phdream's data disposal procedures.
www.phdream implements technical and organizational security measures appropriate to the risk level of the personal data processed. These measures include:
In the event of a personal data breach that is likely to adversely affect your rights and freedoms, www.phdream will notify the NPC within 72 hours of becoming aware of the breach and will inform affected players as required by law.
www.phdream uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:
You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the www.phdream platform. www.phdream does not use third-party advertising cookies or behavioral tracking pixels for marketing to third-party platforms.
Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights with respect to your personal data held by www.phdream:
To exercise any of these rights, contact the www.phdream data privacy team using the contact information in Section 14. We will respond to all formal data subject requests within thirty (30) days, consistent with NPC guidelines.
www.phdream strictly prohibits the registration and use of its platform by persons under 18 years of age. We do not knowingly collect personal data from minors. Age verification is a mandatory step in the www.phdream registration and KYC process. If www.phdream becomes aware that personal data has been collected from a person under the age of 18, that account will be suspended immediately and all personal data will be deleted as soon as practicable, except where retention is required by law to report the incident to PAGCOR.
www.phdream may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via the mobile number or email address on file, or by a prominent notice on the www.phdream platform, before the revised Policy takes effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of www.phdream after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your data subject rights, or want to report a privacy concern related to www.phdream, please contact us:
For complaints that are not resolved through www.phdream's internal process, you may file a complaint with the National Privacy Commission of the Philippines through the NPC's official channels. Information about filing a complaint with the NPC is available through official Philippine government resources.
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